Random server disconnects

  • Hello everyone!


    ATTENTION: From now on, use this Google Form to report to Gameforge any random disconnection you might have suffered while playing. Thanks!


    I've been gathering for the past few days reports of players who have experienced random disconnects be it on raids, dungeons, rest areas, etc.
    If you get disconnected please post here, this may help us understand the source of these problems.


    What your post should contain:

    Your country - Your community (server) - Channel this happened - Date/Time (German Time if possible, in case of doubt you can Google "Time in Germany") - Which dungeon/phase/map the disconnect happened

    e.g. Spain - UK - Belder 2 - 21.01.2019 1:58PM - 12-6 Phase 2


    IMPORTANT: While I understand how frustrating this might be, PLEASE remember that forum rules applies to this thread and you should respect them, no doubleposts (edit if necessary), offtopic, spam, etc. Also posts that don't have the required information will be removed.

    Coco 4eva

    Senakhtenre.gif

    I feel as useful as the p in raspberry

    techteamsenak.png

  • Spain-ES-Elianod 1-20/01/2019 23:37


    Was disconnected in 19/01/2019 too, same channel, between 20:00 and 24:00, i dont remember exactly the time


    Update:

    Spain-ES-Elianod 1-22/01/2019 23:55 12-5 phase 2

    Spain-ES-Elianod 1- 23/01/2019 0:53 12-5 phase 1

    jIMH9oe.png

    Edited 2 times, last by Crossbell ().

  • Poland - PL - Elyanod 4 -

    22.01.2019, 11:38 p.m

    11-5 phase 2

    Elyanod 2/4 - 19.01.2019, 2:13 a.m

    12-5 phase 2

    17.01.2019, 10:13 p.m

    12-5 phase 2

    17. 01.2019, 9~10 p.m

    12-5 phase 3


    Update~~

    Elyanod 4 -23.01.2019, 4:06 p.m

    12-3

    Edited once, last by DestSu ().

  • Drabaki raid:
    Germany - DE - Elyanod 3 - 25.01.2019/10:04 PM

    Germany - DE - Elyanod 3 - 03.02.2019/10:09 AM

    Germany - DE - Elyanod 3 - 03.02.2019/02:10 PM

    Germany - DE - Elyanod 3 - 03.02.2019/03:02 PM

    Germany - DE - Elyanod 3 - 07.02.2019/10:20 PM

    Germany - DE - Elyanod 3 - 09.02.2019/06:12 PM

    Germany - DE - Elyanod 3 - 11.02.2019/09:35 PM


    A short time after leaving Drabaki Raid

    Germany - DE - Elyanod 3 - 13.02.2019/11:02 PM


    12-5 Raid - 3rd phase:

    Germany - DE - Elyanod 3 - 01.02.2019 - 10:25 PM (happened to 5 group members)


    Others

    In Hot Springs Ranox directly after leaving Drabaki Raid: Germany - DE - Elyanod 3 - 06.02.2019/09:43 PM

    Germany - DE - Elyanod 3 - 11.02.2019/10:04 PM

    Edited 15 times, last by Nine ().

  • Hi there!


    Thanks everyone for your reports, all of the above (and the following post) has been properly forwarded. Please continue reporting any other server disconnects during raids, I'll make sure to forward all of them so we can identify the root of the problem (and if possible, add on which raid/phase this happened since it seems a nice detail that I personally didn't think of, thanks to whoever did it first!)


    As for your question Nine: yes this thread is for all raids but mostly the newly released ones. Also about the thread name question: This thread is mainly for server DC during raids because that's what I've seen the most, others may or may not be related to this but we're trying to understand why and how in the first place :)


    Regards,

    Senakhtenre.

    Coco 4eva

    Senakhtenre.gif

    I feel as useful as the p in raspberry

    techteamsenak.png

  • Poland - PL - Elyanod 4 - 27.01.2019 7:25PM
    12-6-3

    Edit:

    Poland - PL - Elyanod 4 - 27.01.2019 8:10PM 12-6-3


    Update2:
    Poland - PL - Elyanod 4 - 28.01.2019 6:34PM 12-6-2

    Edited 3 times, last by Ghibli ().