Posts by Senakhtenre

    :CoBofriends: Elsword players!


    This message is to let everyone know that as of 26.01. I will step down from my position of Team Manager for both Elsword UK and PL.


    It has been almost seven years since I started playing Elsword and almost five since I joined the team of Elsword UK as a Moderator. Since then, plenty of things have changed both in and outside the game but one thing is for sure: Elsword is amazing and I love it with all my heart.

    I am not going anywhere (well I kinda am, because I will be moving somewhere but you get what I am saying) so I will still drop by Discord, the forums, and in-game once I have my computer with me (say hello to my beautiful Eve if you happen to see me! :P) but just as a player.


    Thanks to everyone for being -most of the time :P- an amazing group of people that understood my position and could see how much I care about the game.


    SenakSaysBye.gif

    whydiduleave.png Elsword players!


    Today I'm sad to announce that our beloved Darkfall has decided to step down from his position at Elsword UK due to lack of time. I would like to personally thank him for all the work he did for us from the moment he joined our team years ago and for letting me pick his brains when I was clueless about things.

    I wish you the best ma' dude :greengiant:

    announcement_elsword_ww_0334b5e641cdfeedb54b2a8d66949cfc.png


    Bohaterowie Elios,


    Kolejny rok (NARESZCIE) dobiega końca, a to może znaczyć tylko jedno... Święta zbliżają się wielkimi krokami. Dla mnie to czas pełen sentymentów!

    Tak jak co roku, również tym razem chcemy pozwolić członkom naszego zespołu spędzić ten czas spokojnie i rodzinnie. W związku z tym od 22 grudnia do 4 stycznia średni czas odpowiedzi na Wasze zgłoszenia będzie dłuższy, a nasza obecność na Discordzie mniejsza niż zazwyczaj.


    W 2020 w Elswordzie zaszło bardzo wiele zmian... Nasze ukochane postacie otrzymały długo oczekiwane rebooty, plansze zostały zrevampowane (Sekrety, Hero... nawet Pepsiman!), pojawiły się Klasy Mistrza (wraz ze świetnymi animacjami podczas odpalania dopalacza mocy), Domy El, masa eventów, kilkanaście zmian mających poprawić nasze wrażenia z gry, takich jak Szablony, i - jako wisienka na torcie - 10 urodziny Elsword EU... (tak, wiem, nie wymieniłem wszystkiego, jestem już za stary żeby pamiętać co wydarzyło się przez cały rok).


    Powiedzieć, że 2020 był zwariowany to za mało. Mamy nadzieję, że Elsword pomógł wam oderwać się choć trochę od codziennych trudów prawdziwego życia.

    Z głębi serca pragniemy, żeby 2021 rok był przepełniony szczęściem i wspaniałymi wspomnieniami.


    :champagne:


    Wesołych Świąt i Szczęśliwego Nowego Roku! Teraz bardziej niż kiedykolwiek życzymy, abyście ostatnie dni tego roku spędzili bezpiecznie, ostrożnie i przestrzegając zaleceń tak, żebyśmy z początkiem Nowego Roku zostawili COVID daleko za sobą.


    :goldxmasbell::silverxmasbell::redxmasbell:


    Wszystkiego dobrego,

    Wasz Zespół Elsword PL.


    Thanks to Foxed for the graphic

    and Gekoro for the translation ♥

    announcement_elsword_ww_e949f5b189e5bb4dfab83140d07486b3.png


    Heroes of Elios,


    This year is -FINALLY!- close to its end and you all know what that means... The holidays are here and it's time for Senakhtenre to be sentimental! As we do every year, we would like to allow our volunteer team to take the holidays for themselves should they wish to, therefore, starting on 22nd December and till the 4th January the average response time in our Support System for the UK Team might be longer than usual and their presence in our Discord server might be less. Worry not, your tickets will still be handled in a timely manner.


    It has been a busy 2020 for Elsword Europe... All our characters got their long-awaited reboots, plenty of dungeons got revamped to spice things up (Heroics, Secret Dungeons... Even Pepsiman!), Master Class made their entrance into our game (with those cool animations when you use your awakening :love:), ELHouse, plenty of events, some cool changes to improve our experience like the Preset System and our baby Elsword Europe turning 10... (I know I'm missing some content but I'm getting old and don't recall everything).

    To say 2020 has been a rollercoaster of a year would be an understatement for -I dare to say- all of us and I hope Elsword was able to help you all with distracting a bit of how scary this year has been.

    Let us hope for 2021 full of good things and moments instead of what we got this year.

    :champagne:


    Merry Christmas and Happy New Year everyone! Now more than ever, please remember to stay safe, be careful, and follow the rules/guidelines of your city/country to ensure we leave COVID behind.


    :goldxmasbell::silverxmasbell::redxmasbell:


    Happy Holidays,

    Your Elsword UK Team.

    Bohaterowie Elios,


    W dniu 18.11.2020 o godz. 8:00 AM CET, przeprowadzimy przerwę techniczną systemów płatności.

    W tym czasie wszystkie usługi powiązane z płatnościami będą niedostępne. Przerwa potrwa około 30 minut.


    Z poważaniem,

    Wasz Zespół Elsword

    Heroes of Elios,


    Next Wednesday, 18.11.2020 starting on 08:00 AM (German Time) we will be carrying out our scheduled payment maintenance. The expected downtime is 30 minutes.

    For the duration of the maintenance, payment related services might be not available.


    Regards,

    Your Elsword Team.

    Bohaterowie Elios,


    Zauważyliśmy mały problem z wyświetlaniem listy nagród w grze. Dzień 25. jest wyświetlany dwa razy, więc we wszystkich kolejnych dniach wyświetlana jest zła data. To tylko błąd wizualny - nagrody są nadal rozdzielane zgodnie z planem.


    Wasz Zespół Elsword

    Hi there,


    There are reasons why the Elsword Europe Team is always asking the players to take the "guess the date for the update" game with a grain of salt. Things may or may not come when people guess it but in the end, we are still Elsword Europe and things will get here when scheduled and we might not follow the same pattern/schedule as the other servers.
    While there is no reason to think we won't get such update, things will be posted and announced when needed as per usual in our website/forums. For now, there is no reason to think that patch will get here since it has not been posted at all.


    Regards,

    Senakhtenre.

    Hi there,


    If you have a support account and you're sure the password is correct but still it gives you some kind of error on the support site, I would personally advise you to try with either other browsers or going into Incognito Mode to ensure you are not running any plugins/addons since this has been known to cause issues from time to time and using a clean browser usually helps to at least figure out the issue is not the support site itself.


    Now, about the bug: We do handle bugs in the forums so you are most welcome to report it here, however, keep in mind that if the issue is directly related to your account (or if the issue requires of us to gather personal information such as account name-character name and others, we will redirect you to the support since we can only do so there. My personal suggestion: Try to get the situation with the support site fixed first ^^


    Regards,

    Senakhtenre.

    And with this, the event has ended!


    Congratulations to our winners:


    :star:First place:star:

    Participation number 4 with 32 votes

    7w8WC2Z.png


    :star:Second place:star:

    Participation number 5 with 29 votes

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    :star:Third place:star:

    Participation number 6 with 17 votes

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    The emojis have been added to the official Discord of Elsword Europe and now you can use them!


    Rewards (the El Coin coupons) will be sent to the winners to the email address used to send their participation. We expect the rewards to be sent during this week or by the end of next week at most.

    Thanks everyone for taking the time to participate!

    And with this the voting is officially closed! Thanks to everyone who voted!


    The results are in:


    :star:First place:star:

    Participation number 4 with 32 votes

    7w8WC2Z.png


    :star:Second place:star:

    Participation number 5 with 29 votes

    N4T38BH.png


    :star:Third place*:star:

    Participation number 6 with 17 votes

    WF14Vtu.jpg



    * Please note that due to a breaching of the rules, the participation number 7 has been disqualified from the event and thus the next participation with the most votes took its position.

    For full disclosure, attached to this post is a PDF file with the votes, posts number #12 and #17 were not valid and thus they weren't added to the recount.

    Any complaints, questions or comments about these results can be done to me via Conversation up till 30.09.2020, by then the voting will be accepted as valid and rewards will be issued as soon as possible.

    The time to be able to submit your creation to participate on the Express yourself like a true Elsword player! have ended and now it's time to vote!


    Rules:

    • Only accounts registered before the start of the contest (01.09.2020 09:00 AM CEST) can vote.
    • If you participated on the contest you are allowed to vote, however, you cannot vote for yourself.
    • Members of the Volunteer Team of Elsword Europe are allowed to vote with the exception of the Admin Team of Elsword UK (Memoritter, Maeve and Senakhtenre) since only they know who are behind the drawings.
    • Your message must follow the template given.
    • Deadline to vote: 27.09.2020 23:59 CEST.


    Template:

    3p to participation: N

    2p to participation: N

    1p to participation: N


    N = Number of the participation.


    Now... Let's welcome the participants!


    Participation 1:


    Participation 2:


    Participation 3:


    Participation 4:


    Participation 5:


    Participation 6:


    Participation 7:


    Participation 8:


    Participation 9:

    If you have any questions or complaints do send me a message via Conversation here on the forums. This thread is only to post your vote :)