Posts by Senakhtenre

  • Alte Buffbeschreibung Eve Code Sariel

    Der Bug ist bekannt und wurde schon weitergeleitet.


    P.S. Please keep in mind that, while for this particular situation I can help with it, Quality Assurance is not involved into Loca/Translation-related topics and by itself this gets checked by another team :)

  • List of known/fixed bugs

    Sorry for the delay on informing about this but the patch was released this morning (9:00 AM CET) and everyone that started the game since then should be enjoying the fixed issues :)

  • List of known/fixed bugs

    Heroes of Elios,


    Tomorrow, 13.12.2023 we will roll out a fix for the following issues:

    • Fixed the issue with Patrona (Elesis) skill Unbroken Belief not working as intended.
    • Fixed the issues with the translations related to skills changed with the recent Balance Patch.
    • Improved the texts when you right-click on a character (be it the Social UI or in Town) to make clear which one is for Couple and which one is for Partner.

    We will let you know in this forum thread when the version is released.


    Thanks for your patience while we fixed these issues. Please note the issue with the size of the Detailed view in someone's stats will be fixed on a later date.


    Kind regards,

    Your Elsword Team.

  • List of known/fixed bugs

    Heroes of Elios,


    We would like to let you know of some issues we have been made aware of:

    • Some skills (mostly those changed with the Balance Patch) might be showing Korean in their skill descriptions.
    • The 'Details' UI shown when you Examine someone and then click to see their stats does not fit the space in the UI.
    • Patrona (Elesis) skill Unbroken Belief does not work as intended.

    While it is too early to provide any clear details we are working hard on fixing the issues as soon as possible. We will keep you updated on the progress of this.


    Thank you as always for your support by reporting these issues!


    Kind regards,

    Your Elsword Team.

  • List of known/fixed bugs

    Heroes of Elios,


    The following issues will be fixed with an upcoming maintenance:

    • Fixed the issue where "Halloween Prankster (Laby)" made Laby invisible.
    • (ES) Fixed the item description of "Mascota: Juguete de la Eremita" (Pet: Eremitin´s Toy) where the pet order was not matching the actual order.
    • Fixed the issue where the size of the Customization, Guild and Companions UIs would reset to default upon relogging if you had resized them.
    • Fixed some of the missing improvements on Varnimyr Raid: Challenge announced here namely:
      • Redeye: Fixed the issue where cross thorns would be created even when the existing ones were not destroyed.
      • Crimson Maain: Fixed the attack range of the doppelgänger.
      • General: Fixed the issue where obtaining 15 stacks of 'Embers of Doom' would not change to 'Flames of Doom' debuff.

    Thanks for your patience while we fixed all these issues. Remember to report the issues you find to our forums (or support system when it is about delicate data) to make sure we spot those issues and fix them! :)


    Kind regards,

    Your Elsword Team.

  • List of known/fixed bugs

    Heroes of Elios,


    We have received reports related to the following issues:

    • The Cash Shop set "Bittersweet Churros" (both colors) have disappeared from the Magic Wardrobe. - Fixed!
    • If you resize the UIs of Customization, Guild and Companions, they are reset to their default size upon restarting the game

    We are working on fixing these issues and we will let you know once they are fixed.


    Thank you for your understanding and sorry for the inconveniences this might cause you.


    Kind regards,

    Your Elsword Team.

  • List of known/fixed bugs

    Heroes of Elios,


    We are aware of the issue that event characters created in the 2nd period of the event "Swift Growth!" are unable to complete the last quest "[EVENT] Nothing Easier Than Level-Up! (11)".

    We are working on fixing this issue and we hope to have it fixed soon.


    Sorry for the troubles this might be causing you and thanks for everyone that did bring this issue to our attention! :)


    Kind regards,

    Your Elsword Team.

  • List of known/fixed bugs

    Heroes of Elios,


    With an upcoming maintenance, the following issues will be fixed:

    • Fixed the wrong discovery requirement for the title "Square Meal" (now it will be the intended feed your pet 3 rare grade items).
    • (All except EN) Changed how Ain's 4th path refers to the Goddess during the 3rd class change scene.
    • Fixed the translation of the PvP fixed effect that increases the damage of all skills if the sum of all resistance stats exceeds 1.000 (this was purely a text-related issue, the effect worked as intended)
    • (FR/EN) Fixed the missing space between character name and text when the character tries to queue/access a dungeon without meeting the required combat power.
    • (EN) Fixed a typo on the character creation UI for Lu/Ciel's 3rd class change on their 4th path (what do you mean Lu did not want to get thrown?)
    • (ES) Fixed a typo on Ain's introduction.
    • We have standardized the [Strong] skill names so they are all named as expected (using square brackets and always in front of the skill name)


    Thanks for bringing these issues to our attention :)


    Best,

    Your Elsword Team.

  • List of known/fixed bugs

    Heroes of Elios,


    With an upcoming maintenance, the following issues will be fixed:

    • Fixed the issue with Add's Time Tracker skill "Stardust Shower" forcing the character to look to the right upon ending the skill cast.
    • Fixed "[Ruler of Darkness] Gloves (Raven, fiery red)" clipping thru Raven's Nasod arm.
    • Fixed the missing balance change of Aisha's Metamorphy [Switch] Impact Zone where the range of Space Collision was not correctly updated.

    As per usual, thanks to everyone who made us aware of these issues. If you've encounter any issues please do not hesitate to report them via our support system or forums :)


    Kind regards,

    Your Elsword Team.

  • List of known/fixed bugs

    Heroes of Elios,


    With the maintenance that took place today, the following issues have been fixed:

    • (FR/EN) Fixed the issue with Laby's 4th path special command where the description does not properly show the correct command when trying to Clang! someone
    • (ALL except EN) Fixed the incorrect translation in the Start dungeon UI for "Hell" difficulty in Master´s Road dungeons
    • (ALL) We have standardized the names of [Strong] skills
    • (ALL) Fixed most of the Tenebrous shadow options where the text wrongly mentioned that it only increases the damage and not the damage of all skills (there is one socket missing this fix will be fixed later on)
    • (ALL) Improved the Item Description for item "Cold Fruit Soup" so it clearly mentions that the increase MP gain effect takes place upon attacking.


    Additionally, the following is a known issue:

    • With the balance patch applied today (Balancing changes - 16.08.2023) the change to Add's Time Tracker skill "Stardust Shower) is not correctly implemented and still makes Add look to the right upon casting the skill.


    We are still working on the previously mentioned issues. As per usual, we will let you know once they are fixed via this forum thread :)


    Best regards,

    Your Elsword Team.

  • List of known/fixed bugs

    Heroes of Elios,


    We'd like to let you know of the following issues:

    • Names of [Strong] skills sometimes are not standardized.
    • The Tenebrous shadow option that increases the damage of all your skills if your total resistance exceeds 1.000 wrongly mentions that it only increases the damage.
    • The description of the buff obtained when using "Code: Recovery - Breaker" as Eve (Nasod Sariel) is outdated
    • (DE) The description of the buff obtained when using the skill "Airelinna" as Rena (Anemos) is outdated.
    • (FR/EN) There is an issue with Laby's 4th path special command where the description does not properly show the correct command.
    • The "Hell" difficulty in Master´s Road dungeons were incorrectly changed in all languages (except EN)
    • Added on 14.08.: The issue with the Promo Accessory (Head) for Aisha (Oz Wizard) being invisible when equipped
    • Added on 15.08.: The item "[Ruler of Darkness] Gloves (Raven, fiery red)" for Raven ends up clipping thru his Nasod arm resulting in issues with the texture.

    Also, we are investigating still the reports received related to Varnimyr Challenge Mode where some players are unable to access-start on Saturdays. If you have experienced this issue and you have not done so yet, please send a ticket to our team so we can gather all the data needed for us to keep on investigating the issue.


    We will let you know via this forum post once the issues are fixed :)


    Best,

    Your Elsword Team.

  • List of known/fixed bugs

    Heroes of Elios,


    We were made aware of an issue with the "Buff for 13 additional weapon upgrade level" that was activated as part of the adjustments announced in Game adjustment starting from 21st June.

    We were able to confirm that the buff is not working as expected, therefore, this will be fixed with an upcoming maintenance (at the moment, expected to happen next week, details will follow).

    The duration of the buff will be extended by one week, therefore, it will run until 5th July 8:59 AM.


    We are sorry for the troubles this might have caused to you and we appreciate your understanding :)


    Additionally, we would like to let you know that the issue with the New Orders shop category has been fixed and works as intended now!


    Kind regards,

    Your Elsword Team.

  • List of known/fixed bugs

    Heroes of Elios,


    As some of you have noticed, the "New Orders" category in the Item Shop is not showing the items that it should be showing (worry not, those if you wanted to get those hair styles, they are still available! Just under Avatar > Hair).

    We are aware of this issue and are working on fixing it. We hope to have this fixed tomorrow with a client update that will not require any downtime for the server neither will affect your game experience.


    Sorry for the inconveniences and thanks as always for your understanding and support.


    Kind regards,

    Your Elsword Team.

  • List of known/fixed bugs

    Heroes of Elios,


    With an upcoming maintenance, the following issues will be fixed:

    • Fixed the issue with the inventory slots in the "Temporary Inventory" UI that were slightly off-center.
    • Fixed an issue where the orbs "Lost Soul/Mighty Soul" spawned from Raven Revenant's passive "Disintegration" would not decrease the cooldown of skills of Lu/Ciel Diangelion's skills while she was transformed (with the skill "Altar of Evil").
    • (ALL) Fixed the text issue with the item name "Dark Order Verdict Hairstyle (Add)" was incorrectly named "Dark Order Verdict Gloves (Add)"
    • (EN) Fixed some of the quest conditions related to Elysion quests where you were asked to speak to "Bernad, Elder of Elysion", but the text would say "Hagard, Elder of Elysion".
    • (ALL) Fixed some inconsistency issues with the pet commands where the command might be different between the pet and the item.
    • Some other minor issues will be fixed.

    Thank you as always for making us aware of these issues :)


    Find below a list of the known issues of the upcoming patch:

    • We are aware that different texts (for example but not limited to: space for free entries to dungeons, some buttons, some texts in UIs...) in some languages are too long for the given space and ends up out of bounds. We are aiming to have this fixed soon.
    • (ES) We are aware of the pet command mismatch between the item tooltip and the pet UI for the pet "Erimitin´s Toy" this will be fixed as well soon.


    Kind regards,

    Your Elsword Team.

  • List of known/fixed bugs

    Heroes of Elios,


    With an upcoming maintenance, the following issues will be fixed:

    • Whispering Crypt
      • Now the mechanic where the boss targets an altar with a ray works as intended.
    • Nightmare´s Crib
      • Fixed an issue where it was not possible to destroy the cages via the expected means (throwable consumables such as orbs)
    • Cradle of Origin
      • Fixed an issue with the crystal link pattern that could kill you even when performing the mechanic correctly.
    • Fixed the text issues related to the 1st and 2nd added combo of Impulse Tracker (Add's 4th path 1st class advancement) being too long for the given space for all languages except Polish where a word is still out of bounds.
    • Several text-related QoL changes have been done.
    • Several other issues will be fixed as well with this maintenance.

    While we expect the issues with the raids in the Abyss region to be gone for good, please let us know via Support System if any of the issues still persists for you.

    If any of the above mentioned issues (or new ones) shows up: Please, record a short video of the issue, make sure the character names as well as actions (skills/items used) are clearly visible and forward it to our team via ticket (if the video is too big, you can upload it to YouTube and make it only accessible via link).


    Thanks once again for your patience and understanding while we worked on resolving these issues.


    Kind regards,

    Your Elsword Team.

  • List of known/fixed bugs

    Heroes of Elios,


    We believe to have found the root of the issues from the Abyss region raids and we're in the process of checking the fixes to make sure the problems have been fixed.

    If all goes according to the plan, we expect the issues to be fixed with a maintenance that will take place on Thursday, 25.05. (please keep in mind this date is an approximation and not final) once the date is confirmed it will be announced.


    Thanks once again for your patience :)


    Kind regards,

    Your Elsword Team.