Posts by Senakhtenre

Hi there,

For what I saw you're already being helped by the ES Team here: Ayuda con patcher, I will close this thread so we don't have two different team members handling your issue.

I hope they are able to fix your issue soon!

Elsword players!

It seems Santa Claus paid us a visit and decided to leave a present for us all a bit early... I wonder what could it be...

Our former Administrator, Coco, now known as Bewear has decided to come back to where she belongs, with me Elsword UK!

She's joining our team as , Super Moderator ! Different nickname, different rank, but same ol' lovely person.

Welcome back and have fun!

Your Elsword Team.

Dear community,

Due to an unforeseen situation, we were unable to get the prizes from Gameforge in time for the date we mentioned above.

We will try to get the prizes delivered on Monday, 23.12

We are very sorry for this inconvenience.

Regards,

Your Elsword UK Team.

Heroes of Elios,

Another year is close to an end and the holidays are around the corner, as per usual we would like to let our team members enjoy their good deserved holidays, therefore, starting on the 22^nd of December and till the 4^th of January the average response time in our Support System from the UK team might be longer than usual and their presence in the Discord server might be less.

It has been quite an adventurous year for Elsword Europe. Our guild system got a well-deserved update, Laby made her way into Elsword Europe, PvP got some love with renewal, and Ereda and Henir's Time-Space did too! Pet revamps, pet expeditions... FISHING! (awww yisss to all those Reso levels fishing saved me from) Lots of things came to Elsword this year and we are sure more is yet to come!

I would like to once again thank everyone, players and members of the team alike for a wonderful 2019 and sticking with us.

Let us hope for 2020 to be full of good things for everyone and for Elsword too!

Also, we would like to wish everyone a Merry Christmas and a Happy New Year! As always, have lots of fun but be sure to be safe.

Happy Holidays,

Your Elsword UK Team.

Hi there,

I've merged your two messages since commonly speaking double posting (that is posting again when the last post in a thread was yours) is not allowed. You can use the Edit function to edit your post in case you wanted to add something

To answer your main question: When we announce a maintenance and/or patch and we don't say a specific ETA that means there is no estimated ETA so we don't really know when the maintenance will end, keep an eye out in the News about Elios section since chances are the end of the maintenance will be announced there.

Regards,

Senakhtenre.

Bans are not something we will ever discuss publicly (and not to mention discuss with someone who is not the player involved in such ban), these kind of threads have no place in our forums, therefore, this thread is now closed.

If someone is banned and would like to open up a complaint about their ban the support system is the only way to go.

Regards,

Senakhtenre.

Heroes of Elios,

Next Wednesday, 11.12.2019 starting on 08:00AM (German Time) we will be carrying out our scheduled payment maintenance. The expected downtime is 30 minutes.

For the duration of the maintenance payment related services might be unavailable.

Regards,

Your Elsword Team.

The maintenance has been postponed.

Hi all!

Just letting you all know that the following suggestions (related to this one) have been already forwarded:

• Being able to change the language of the client.
• Being able to link items in game AND see them in your local language

As always it will be up to KOG to decide if this becomes a reality or doesn't, but just making sure you all know that it has been forwarded by us

Regards,

Senakhtenre.

Quote from Exalted

versión digital puede corromperte los datos de la sd

Sí, gente que sigo también comentó de eso y aunque no sabía que era específico de la versión digital ya desactivé yo el autosave. Aunque dicen que como mucho corrompe las capturas y juegos bajados en la SD ni ganas de bajar de nuevo el Luigi's Mansion y otros a mi SD así que lo quité xD

This thread is now closed.

I don't really think the reason behind this needs much explanation but I'd like to remind you that threatening is something obviously against the rules and therefore you will receive a warning for it.

If you want to post again in the future I'd avise to you to check out our Forum Rules.

Regards,

Senakhtenre.

Quote from Coco

¿Todos listos para mañana el Sword & Shield? Yo ando medio loca evitando todos los spoilers estos meses e.e

Listo es poco, estoy campeando la Switch por si a las 12:00 se desbloquea al ser ya el día 15 y poder viciar.

¿Dormir? ¿Eso qué es, se compra? 😎

Dear Heroes of Elios,

Tomorrow we will apply a client patch fixing the translation for Anniversary Event potion and the Shaviana Carpet. Client patch will be available to you on Tuesday, 12th November at 2 PM.

Please restart your clients if you will be online during that time in order to apply the patch.

Your Elsword Team

Elsword players!

More changes have happened in our small team

Sadly our moderator Vaire is no longer a part of the team, thanks a lot for all the time you have invested here!

To give a bit of balance to this sad post, I'm also happy to announce that our former team member Maeve is back with us! She will be working as Event Manager and Super Moderator for the time being. Welcome home!

Heroes of Elios,

Next Wednesday, 06.11.2019 starting on 08:00AM (German Time) we will be carrying out our scheduled payment maintenance. The expected downtime is 30 minutes.

For the duration of the maintenance payment related services might be un available.

Regards,

Your Elsword Team.

Shop to your Heart's Content!

It's time again: the time for a happy hour! On 26.10.2019 for the whole 24 hours you will receive a bonus of 25% on El Coins. So, what are you waiting for? Grab this chance with both hands and charge into exciting new adventure on Elios in stylish new garb!

Best wishes,

The Elsword Team

Hi there ThanosRose,

I am very sorry for this issue, I have forwarded it to the QA team so they can investigate the problem, as soon as I get any reply I will let you know.

Regards,

Senakhtenre.

I'm sad no one has shared this one so... Open for a blessing for your senses:

This guide is also available in English
Dieser Guide ist außerdem auch in Deutsch verfügbar
Przewodnik jest dostępny w języku polskim
Questa guida è disponibile anche in Italiano

Esta guía también está disponible en español

Hello everyone,

We would like to give our heroes of Elios some useful tips and tricks to have a safe account. Being a hero of Elios is not an easy task, it requires time and effort and you wouldn't like all of that to be gone with the blink of an eye because of a mistake, so here we are to guide you on how to keep your account safe from scammers to live a happy life!

We would suggest everyone to check out every single point. You might know some of them, perhaps all (congrats!) but better safe than sorry.

General Tips:

• Never share your account credentials or anything related to them that might be dangerous (email address, account name, password, pin) with anyone.
• A member of the Elsword Team or a Gameforge employer will NEVER request your password.
• A member of the Elsword Team or a Gameforge employer will NEVER request you any information outside the official support system (https://elsword.support.gameforge.com/index.php?fld=ww)
• Never trust websites or players saying they are gifting EC or any kind of items, they are most likely going to ask your information.
• Do not log in on sites that are not the official Elsword Europe website (more information on how to spot scam sites will follow on this thread)
• If it is too good to be true, then it will most likely be a lie. In case of doubts always contact the Elsword Europe team via ticket.

How to keep your account safe:

1. Have a strong password. One that is long (your password can be up to 20 characters long, the more the merrier!) and it should include letters (A-Z, also include upper/lowercase), numbers (0-9), and special characters (like -). Additionally, use a unique password in each site you register, while your account might be secured in here, if you use the same username and password in a site that had their login credentials leaked you Elsword account might be in danger.
2. Set up the PIN of your account. It is a good extra step for your security and you get currency to trade for goodies in-game!
3. Never use a PIN or password that might be easy to get if someone knew you like a special date or word.
4. Always use a specific email address for your Elsword account, one that is used only for the game alone. Also, make sure your email password is different from your game account password.

How to know if a site is legit:

It might happen that someone will make a copy of the Elsword site and try to get your login credentials, most likely redirecting you later on to an error page saying your information is wrong. This usually sends the information to the scammer and then your account is at risk, therefore you should only use your login credentials on the official sites those being:

• https://en.elsword.gameforge.com/main/index
• https://de.elsword.gameforge.com/main/index
• https://fr.elsword.gameforge.com/main/index
• https://es.elsword.gameforge.com/main/index
• https://it.elsword.gameforge.com/main/index
• https://pl.elsword.gameforge.com/main/index

But you still have to be careful! Always check the URL site when you open it and make sure it is the correct one, they might make it look like it is a legit link and then redirect you to a scam site. In case of doubts, write the link manually.

Am I in the correct Discord Server?:

Elsword Europe has their very own verified server of Elsword, to know if the information given by the team of Elsword Europe is to be trusted always check that the server you are reading said information has the "tick mark" of verification which can be seen here:

Always check with whom you are speaking and if they are who they say they are:

In-game:

In-game members of the Game Team (and sometimes of the Forum Team) will be seen. They can be easily identified because:

1. They will have their rank between brackets/square backets, such as (Rank)Name, for example, (GA)Senak. The use of "(" ")" and "[" "]" is reserved to the team and cannot be used by normal players.
2. They will be part of a guild related to their team, such as TeamElswordUK for UK Team Members or ElswordTeamDE for DE Team Members.
3. They will have a special accessory, this accessory is a flying object with wings and the words "GM" inside it.
   

Forums:

1. In the forums the members of the Team will always have an imagerank (image below their nickname and user title)
2. Their nickname will be of a different color (and sometimes other vanity things such as wings) to differentiate from the users (Blue for Forum Team, Red for Game Team)
3. They will appear in the Team page of the forums
   

Discord:

Just like at the forums, at Discord there are ways to check if whoever is talking with you is really a part of the team.

1. They will appear on the User List inside the group they belong to (Community Managers, Team Managers, Team - Moderators and Team - Game Masters).
2. Their nickname will have the color that belongs to either their rank or the highest role they are part of (just like at the forums, Blue means Forum Team while Red means Game Team)
3. They will have between square brackets their rank.
4. The roles they are part of will be listed when pressing on their username be it on the chat or user list (this is for browser/computer users) or when you long-press their nickname (this is for mobile users)
   

But as always, be extra careful! Leaving aside that all safety rules apply even when a Team Member talks to you, there might be impersonators of the team. Check their Discord ID (that is the nickname followed by some numbers such as Darkrai#9600) and cross that information with the information of the team member when you inspect them in the server if the nickname and number is different then don't trust it!

Other useful things to know:

• The Elsword Team might give items or EC as prize of events. These rewards are commonly given out to players as codes (more information about codes and how you can use them can be found here: [GUIDE] How to redeem Item/EC codes) but we will never ask for your login credentials to give to you said codes.
• Keep your computer secure with a good antivirus, add extra layers of protection with other applications like antimalwares. Keep them up to date too!
• Never download from or click on sites that you don't trust or know.

And this wraps this not so small guide on how to live a happy life at Elsword (and pretty much anywhere as long as you keep your information secure)

Have fun playing!

Your Elsword Team.

Hi there,

Just as a reminder, these are the forums of Elsword Europe, therefore we don't allow talking about private servers, therefore this thread is now closed.

Regards,

Senakhtenre.