Posts by Senakhtenre

    Hi there SrNextran ,


    First and as you've been told already, please don't use all caps within your posts. In the internet "language" this is taken as someone shouting and it isn't considered polite. Additionally, please remember to use the correct tags (you've choosen Forum instead of Game when you opened the thread to report a bug that is directly related to the game) but don't worry, I've changed it! ;)


    As EndeDasChaos said, we're aware of the issue with this and it was forwarded as soon as the event was live and we noticed it, however since we're in the middle of New Years Eve it might take longer than usual to get this shorted out.


    Hopefully they'll fix it as soon as possible and they'll reactivate the event, as soon as we get any information about it we will let everyone know.


    Regards,

    Senakhtenre.

    As Tosan as mentioned, K-Ching is the premium currency of the North American server, if your current account is also on the NA server you could ask the NA support about it.


    If your intention is moving your premium currency from NA to EU (or within your EU accounts) I'm afraid that won't be possible at all.


    Regards,

    Senakhtenre.

    As Shiroyasha mentioned (tyvm), we are aware of the issue and it was reported this past night but sadly it won't be fixed before January.


    As soon as I have any information about this I will let everyone know, in the meantime I'll close this thread.


    We are very sorry for any inconveniences this might have caused to any of you.


    Regards,

    Senakhtenre.

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    Heroes of Elios,


    Slowly but surely the end of the year is around the corner and as always those are busy days for some of our teamlers, because of that, starting on the 22nd of December till the 4th of January reponse times might be longer than usual on our Support System.


    Also while we are at it, I would like to take this opportunity and personally thank each one of our players and teamlers.
    2018 was a busy year for sure... New forum, the release of Elsword on Steam, 3rd class changes, balance patches, QoL updates, Varniymr... And those are just a few of the things that happened during 2018!

    Can't wait to discover what 2019 has prepared for us!


    It is a bit soon but also we would like to wish everyone a merry Christmas and a very happy new year! Have lots of fun and be safe.


    :goldxmasbell::silverxmasbell::redxmasbell:


    Regards,

    Your Elsword UK Team.

    Bump!


    The UK Tech Team is looking for new members to join their ranks, and this could be you!


    If you love Elsword, you meet the requirements and do you like what a member of the tech team does, what are you waiting for?! Send your application now! Read the post above and make sure you send all the requested information to the tech team email!

    Hello Rapunzia ,


    I'm afraid we don't have information about content beforehand (so we don't know if there will be anything related to the anniversary) and if any spoilers about what's in store are to be made, they'll be announced properly on News section.

    Also please keep in mind that Elsword NA and Elsword EU are managed by different companies, therefore just because they have something (or we do) doesn't mean the other company will have the exact same content, you'll have to keep an eye on the news section and wait for anything related to the anniversary :-)


    Regards,

    Senakhtenre.

    Hello Kuromune ,


    Since we cannot help players on the forums with account related issues (since it is linked to personal and delicated data) please reach out to the support of the server you were playing on via this link and hopefully they'll be able to find out what's the problem.


    Will close this thread now since we cannot help you here.:thumbup:


    Regards,

    Senakhtenre.

    Hi there!


    I just wanted to drop by to let you know that this suggestion has been forwarded (with other suggestions that have been either mentioned here or in the past), if we get any information about this we will update the thread with a new reply.


    Regards,

    Senakhtenre.

    Hi there,


    I already left a message related to the lag distance issue on this suggestion: Seperate Latin American and European Players, give both a respective server.

    As I mentioned in my reply if and when we get any information about this problem we will let everyone know, since there is no need for yet another thread to 'talk' (that will end more or less as messy as the one I linked) about the same issue/subject (because nothing new will be said) I'll close this thread.


    Regards,

    Senakhtenre.

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    Shop to your Heart's Content!


    It's time again: the next happy hour is heading your way on 13.10! For the whole 24 hours you will receive a bonus of 20% on El Coins. So, what are you waiting for? Grab this chance with both hands and charge into exciting new adventure on Elios in stylish new garb!


    Best wishes,

    The Elsword Team