[GUIDE] How to redeem Item/EC codes

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    Hello Heroes of Elios!


    It has come to our attention that some of you at times don't know where or how to redeem codes that are given to players in our events. We get it, it might be a bit strange at first getting to know how this works, and that's why we have decided to make this small guide!

    Introduction

    First and foremost, you must know that we have two kind of codes:

    1. Item Codes
    2. EC Codes

    These two are different codes and each needs to be redeemed on different places of our sites, so we will guide you thru the whole process!


    First, you need a code (duh! :memelu^^:) and then access to the Elsword homepage that belongs to your community, those being:

    Once you are there, login on your account by clicking the Login (1) button and filling your Username (2), Password (3), and then press the Login (4) button:

    IMG1.png
    Note:While the language might be different from site to site, the steps are the same.

    EC Code

    Now, depending on the kind of code, we will go one way or the other, first I will show you how to redeem a EC Code, for that we have to go to the Buy El Coins section of the User Control Panel we see when we log in, and press Buy (1)
    IMG2.png

    Then, we will go to the Redeem coupon (1) section and click Gameforge (2),

    IMG3.png

    Note: Payment methods, offers, currency and others might be different but you should be able to see the Redeem coupon - Gameforge option.
    Then, all you have to do is fill the Coupon code field (1) and hit that Check coupon! button (2), this will tell you the value of the coupon and allow you to redeem it.
    It might be worth mentioning that this code usually is a 5 part code, separated with -, each part has 4 characters and it can be any letter (A-Z) or number (0-9). Take care when copy/pasting codes, because spaces (for example in the end) might lead to a message saying the code is incorrect.

    IMG4.png

    IMG5.png

    Item Code

    Now, we will learn how to redeem Item Codes (like the codes that were given away on the Advent Calendar) this needs to be done via the Voucher code section of the User Control Panel we see when we log in, so we will fill the Voucher code field (1) and hit redeem (2).
    IMG6.png
    Usually Item Codes are a 4 part code, separated with -, each part has 5 characters and it can be any letter (A-Z-) or number (0-9).
    This will then move you to the Voucher code page, were we can see the code we have introduced (1), and we will get to pick to which character of our account the item(s) will be delivered (2), once we have done that we just need to click Redeem (3) and the items will be delivered to our character!

    IMG7.png

    Note: You might need to log out from your character/account and then log back to receive the items.


    And that's it! Easy, right? Now enjoy your codes and have fun:elsaishalike:

    Regards,

    Your Elsword Team.