Forum Rules

Forum Rules

• The following rules can be changed or edited at any time. Please check them regularly.
• Any breach of the following Rules or the Terms and Conditions that can be found here, may lead to a warning or ban. In some cases these bans can also apply in the game.
• It is in the discretion of the Forum Team to apply these Rules as they think it is necessary.
• The Forum Staff reserves the right to change the rules if they think it is needed, if you have any suggestion, question or need any clarification, please feel free to create a Forum-Ticket in the Support System of your language and ask for information.
• The Forum Rules are the same for every language section of this Forum for everyone’s convenience.

The hierarchy of our Forum is the following:

1. Community Manager
2. Team Manager
3. Board Administrator
4. Super Moderator
5. Moderator
6. Trial Moderator

If you need to complain about a behavior/decision of any of the Staff Members, please contact the level above them.

1. Accounts

• Every user is allowed one account.
• A user must not create a new account in case he is not able to login the Forum (in this case please contact the Forum Support), or if he has been temporarily or permanently excluded from it.
• Account sharing (one account being accessed by multiple users) is not allowed.
• Any account that seems to be intentionally impersonating any Staff Member (from the Forum, Support, Gameforge or Elsword Team in general) is strictly forbidden.

2. General Conduct in the Forum

It is not allowed to have a username, post content or links that can be considered as:

• Insults
• Obscenity/ Swear word or abbreviations
• Illegal
• Pornographic
• Racist
• Religious
• Defamatory/ Personal attacks
• Commercial
• Political
• Advertisement
• Copyrighted material

Please keep in mind that the Forum is a place for communication, conversation, seeking help, giving feedback and socializing. While you might be angry, annoyed and in desperate need to express it, there might be other players that just want to spend a relaxed afternoon outside of the game. Please respect them and their ideas.

3. Posting in the Forum

While posting in the Forum, please make sure that you are posting in the appropriate section. The title should describe/relate to the subject of the thread and the content within the post.

Before creating or replying to a thread remember:

1. Do not report exploits or other players in the Forum. In case you report bugs please make sure you have first created a ticket to the Game-Support.
2. Do not avoid the forum-filter
3. Do not re-open a closed (or older) thread, contact a moderator instead
4. Do not give out any personal information about yourself or anyone else
5. Do not copy any correspondence without the permission of all parties involved
6. Avoid pushing threads (exception: guild introduction and marketplace threads may be pushed once every 72 hours)
7. Avoid posts that are considered: spamming, trolling, flaming, boycotting, “quitting the game”, “violating the Terms and Conditions” or in general upsetting the forum atmosphere
8. Posts about phishing, selling accounts or gold, cheats, spreading viruses or other malicious software are not allowed
9. Do not impersonate any KOG/Gameforge employee
10. Do not discuss about laws or rights in our board (e.g. basic rights, constitutional law, freedom of religion, etc.) - there are other boards for that
11. Avoid posting or sharing links that are not related to Elsword EU
12. Do not discuss/complain about ingame or onforum warnings, mutes or bans in the Forum - contact the team instead.
13. Always use the language of the section you are posting in.
14. Please do not put usernames, company names etc as part of your threads' titles
15. Last but not least, always make sure your post is related to the subject of the thread.

4. Miscellaneous

• Usernames: Please use appropriate usernames for all age groups
• Avatars: Images should not exceed 150 x 150 pixels and must be no larger than 40kB
• Signatures: Images should not exceed 530 x 200 pixels and must be no larger than 100kB
• Text is preferred not to exceed 5 lines, unless it lists the players’ characters-servers-levels-classes-races
• Text or images should not be “This post has already been reported.” or else anything that can mislead the moderation team or other users in thinking you have been, reported, warned or banned.
• User-Profiles: There are 2 fields in your profiles main character name and class, please fill them with the right information as you register your new account or edit them if needed.
• IP-Sharing: If 2 or more persons share the same IP, they need to contact the Forum support about that. Otherwise they risk getting excluded from the forum.

Miscellaneous

Quote

Text or images should not be “This post has already been reported.” or else anything that can mislead the moderation team or other users in thinking you have been, reported, warned or banned.

It is just not nice and time consuming for the Team.

Quote

User-Profiles: There are 2 new fields in your profiles main character

name and class, please fill them with the right information as

you register your new account or edit them if needed.

This can help us in case you contact with a problem. Also what could help is to use the same email in your forum account and game account, the e-mail can be hidden from your profile so no need to worry about putting your private data in public.

Posting in the Forum

If you do not post in the correct section the moderators of the Forum might move your thread to where they think it fits best. Please make sure that the subject you are about to choose for your thread is really what your thread is about. It is really hard for us to collect your feedback or even understand what you want to point out if you are not really describing the problem. Keep in mind that thread subjects that seem to have as purpose to draw attention might be edited and the player that set them might get warned or even excluded from the forum.

1. The reason why we do not like having bugs and exploits described in the Forum is because by providing information to the public, we risk getting players into exploiting this bug even more, even just because they are curious. Another reason is that the moderation team doesn't have a full technical knowledge of the game nor can really report these bugs to the developer.
In case you have stumbled upon something but you are not sure if it's a bug, feel free to post and ask other players if they ever had something like that. Please make sure you give the proper amount of information. Enough for players to understand what you are talking about but not enough for everyone to run and reproduce it.

2. The filter of the forum is here for a reason and you are requested not to try to "skip" it. If you think a word is filtered, but it shouldn't be, feel free to contact one of our Board Administrators and report this.

3. If a thread is closed, there is usually a reason behind it. It can be because there is nothing more to be added in the conversation, or that the conversation started to derail or that simply some "trolls" decided to camp there and just not let any constructive opinion to be heard. If you wish to add something to that conversation feel free to contact the Moderator that has closed it and ask them if they could reopen it. If they disagree, please don't insist (they might know something you do not) and do not open a second thread about the same issue. Wait for the spirits to calm down and ask again after 1-2 days if you still think it is worthy.

4. You do not know who might read the Forum and what they might have in mind. Please keep yourself and others safe.

5. It is at the very least rude to copy or make screenshots of private conversations or even ticket answers and post them in the Forum for everyone to see. If you need to report something from a message etc, feel free to do it discreetly to the Support. If you'd like to discuss about Support's answers please don't do it on the forum. Supporters don't come to the forum to post your answers. If you are unhappy with them, just press the complain button on your ticket and level it up.

6. A thread has been inactive for a while and for good reasons, there is no need to bring up whatever thread you think you'd just like to be mentioned. Keep also in mind that many threads open per week about the same issues, the answer you might be looking for might be somewhere else, yes it is hard to try and find it, but we have to start from somewhere.

7. While you are free to express yourselves as you like, please make sure that you are always doing it in an appropriate and constructive way. Do not insult, do not offend anyone and if you'd like to let us know that you do not like something, tell us why.

8. For really obvious reasons any of these posts will be removed from public and the users spreading them will be permanently excluded from the forum. Risking your account is one thing, risking others is not acceptable.

9. Players tend to contact and might even give private info to whoever they believe is related to any of these companies. Tricking your fellow players into thinking that they can trust you with private things while misleading them is not acceptable, will lead to permanent exclusion of the forum and might even have consequences on your game account.

10. Anything related to law, rights etc has really not a place here. We are not lawyers, we can't really help you. Gameforge has a Law Dept so in case you have any legal concerns you can contact them.

11. This is an Official Elsword EU Forum, if you'd like to talk about something else, there is for sure another Forum waiting for you somewhere. Of
course you can talk about whatever you like in the offtopic section but please try to avoid topics non-related to Elsword EU.

12. While it might make you feel better to tell the world about how you unfairly got warned or banned the Forum is not the right place for this. This is something that concerns you and only you, and there is honestly no need to share it with others. The same goes in the case you are trying to "represent" your friend that got banned. You probably will know only one side and we cannot give you any information about this, so please if you are the one that has been banned contact out Support.

13. Although we have Moderators that speak all 3 languages of the community it's quite annoying for them to have to move around threads or posts opened in the wrong sections. Yes, mistakes can be made and we will not hang you for that, but please make sure it does not happen too often. If you are not able to communicate in the language of the section that you are checking (let's say you are German or French and your English level is good enough to understand but not reply), please make a short answer in your own language and ask a Moderator of your language to translate your message.

14. As mentioned above, these type of threads are here only to draw attention. If you'd like the Community Manager to answer to your thread or make sure it has been seen, all you need to do is to message them the link of the thread. If you want to discuss about something that is related to Gameforge, please create a thread that has as title the problem not the company name.

15. It's easy, describe what you want to talk about in few words for players to see what is it about without having to read everything in it.

We have an extremely active forum and there are threads with more than 100 replies. When random posts pop up about a subject or a conversation gets totally derailed you are actually not providing any feedback, you are basically confusing 90% of the readers. Please try to keep the threads, especially in the Discussions and Feedback/Suggestions sections as clean as possible as this is where we mostly take our feedback from.

General Conduct in the Forum

Please keep in mind that the Forum is a place for communication, conversation, seeking help, giving feedback and socializing. While you might be angry, annoyed and in desperate need to express it, there might be other players that just want to spend a relaxed afternoon outside of the game. Please respect them and their ideas.

The hierarchy of our Forum

Please keep in mind that mistakes can happen.

If you think you have been unfairly warned or banned, feel free to contact the person who warned or banned you and ask for more

information. In case you cannot reach them or can't get to a solution, feel free to contact the person above them in the hierarchy list.

These are the hirachy list of every Team:

________

EN: Team Structure

DE: Das Elsword.DE Team / Hierarchie des ehrenamtlichen Teams

FR: Equipe Elsword FR

ES: Equipo Elsword ES

IT: Staff di Elsword IT

PL: Polski Team Elsword

Accounts

One user using multiple accounts for any purpose is not allowed. Also not allowed is multiple users entering one account. In case any of the Staff notices something like this, these accounts will be permanently excluded from the forum.

Any impersonation of Staff members is strictly forbidden, especially when it leads to misinformation.

Creating a new account, especially in the case where your previous one was excluded from the forum will lead to exclusion of the new account and might even have consequences to your ingame accounts.

Rules Update:

• Avoid pushing threads (exception: guild introduction and marketplace threads may be pushed once every 72 hours)