I tried to recharge with my credit card and it told me that it did not have authorization, I contacted my bank and was informed that it depended on the company.
I decided to contact support and they told me that due to certain changes they do not accept the dollar as currency or my credit card. My country does not have PayPal, is there any other way to make a transaction? 
When I mentioned that I had contacted support, I was referring to billing support, my mistake for not clarifying that.
They told me that due to some changes in the payment system, some currencies are no longer allowed, they do not accept dollars, which is a very used currency?
And I was also informed that some payment methods are no longer accepted, but if Visa and Paypal are the most used, why is it not possible for me to carry out the transaction?
I was thinking that it was only to validate the transaction, as it was done by my bank.
Hey there!
Sorry for your inconvenience, but if you have further questions please ask with an additional ticket via Billing Support using the link provided by Griffon. We can only provide general guides in the forums and for specific answers to questions, you must seek help using the Billing Support platform, not here!
I will be closing the thread as this deals with Billing Support topics 
. I wish you the best and that you get your questions clarified by the Billing Support Team!
Kind regards,
