Posts by Maeve

Dear community!

We’re excited to let you know that as of today, our support system is back in full swing!

This means we’re here, fully operational, and ready to assist you with anything you might need. Whether you’ve got questions, need help troubleshooting, or just want to chat about your experience, we’re on it.

From now on, you can expect responses to new requests within 48 hours at most, though we’ll always aim to get back to you sooner. Your time matters to us, and we’re committed to making your experience as smooth and efficient as possible.

As we step into this brand new year, we want to wish you all the success, happiness, and growth in 2025. Thank you for being a part of our journey; we truly appreciate your trust and support. We’re eager to meet (and hopefully exceed!) your expectations this year.

Here’s to a fantastic 2025 for all of us. Let’s make it great together!

Your Elsword Team

Dear Elsword community!

On these special dates, we would like to express our best wishes to you for a Merry Christmas filled with joy, peace, and unforgettable moments. May the Christmas holiday light up your homes and hearts.

Let the New Year 2025 be the start of new adventures, achievements, and challenges in Elsword. Let your battles be epic and your victories be even more rewarding. May you always have luck in your favor!

To wrap it up, we want to let you know that our volunteers will be taking a well-earned break during the holidays. This may cause tickets to be answered in the support system to take a little longer than usual. Specifically, between December 23, 2024 and January 4, 2025.

We thank you for your understanding and patience. Despite our brief break, we will continue to work on making the experience better for all players and resolving any issues as soon as possible.

Thank you for being part of this amazing community. Looking forward to seeing you in the battlefields!

Sending you warm wishes for a prosperous New Year and Merry Christmas!

With love,

Your Elsword Team

Dear players,

We will be performing a hardware migration of our forums server tomorrow, 27.09.2024, starting in the morning, which may last until 14:00 CEST.

Please note that the migration of the Elsword forum may occur at any point during this maintenance window, resulting in downtime of approximately 20 to 45 minutes.

Your Elsword Team

1... let's start again!

0... I promise I'm not that bad

0

Dear community!

I'm glad to announce that Cheyo is joining our team as a discord moderator! Most of you might already know him, but do not forget to bring him some cookies!

Be kind!

Dear Players,

The next maintenance will happen on Thursday, 27.04.2023

The maintenance will start early in the morning and may take up to 3 hours.

During this time the support system will not be available which means new tickets cannot be created, and we cannot answer the existing ones.

Your Elsword Team

Dear Players,

The next maintenance will happen on Thursday, 23.03.2023

The maintenance will start early in the morning and may take up to 3 hours.

During this time the support system will not be available which means new tickets cannot be created, and we cannot answer the existing ones.

Your Elsword Team

Dear Players,

The next maintenance will happen on Thursday, 23.02.2023

The maintenance will start early in the morning and may take up to 3 hours.

During this time the support system will not be available which means new tickets cannot be created, and we cannot answer the existing ones.

Your Elsword Team

Elsword Players!

Mime has left his position as moderator. We wish him the best and we're grateful for the work he has done towards the community.

Elsword players!

Chirris is now helping the English community as a moderator! Please, welcome her and don't hesitate to poke her if you need help with her assigned sections!

Welcome aboard!

Dear Players,

There will be a Support System maintenance performed on the last Thursday of every month.

The maintenance will start early in the morning and may take up to 3 hours.

During this time the support system will not be available which means new tickets cannot be created, and we cannot answer the existing ones.

For the first time we will have this maintenance on Thursday, 26.05.2022.

We apologize for any inconvenience this may cause and appreciate your understanding.

Your Elsword Team.

Dear players,

Do not forget to sumbit your entries, you are still on time!

We're looking forward to your designs!

Hello to the entire elsword community!

We would like to introduce you an event that never has been seen before!

You will have the opportunity to create new "image ranks" for all Elsword staff teams.

As you may have noticed, our banners are getting old-fashioned and a brand new air would be welcome! We invite you to participate in this renewal!

The main rule is pretty easy to follow: you must choose the character(s) of your election and which one would fit better to that rank image.

Here is an example of the banners we want to modify:

Rules

• You can choose any character or class available on the European server.
• We ask for some diversity, so more than one class would be welcome.
• No pornographic, insulting or rule-breaking images will be accepted.
• You can submit your entry until Sunday, Feb 20th - 23:59
• Your designs must be sent by private message to Yorime and Arnyh (Click here to create a new conversation)
• A poll will be done internally by all teams.
• To get your entry approved, you must provide an image for each rank (TGM/TMOD/GM/MOD/SGM/SMOD/BA/GA/TM/COMA) so 10 images minimum, up to 20 images if you would like to submit Male and Female versions.
• A copyright will be added to your creations, this means that only gameforge will be allowed to use them
• The images you may use for your creations must not have copyright
• You can do a total redesign of the banners or improve the current ones, that's up to you!
• Images must have a size of 155 x 135 pixels and a weight of no more than 50 KB, in png format.

Prizes

Winner(s) 4500 Elcoins

Everything in hand? Then let's get started!

Do not hesitate to contact your team if you need more information

Good luck to all!

Elsword players!

Guess what?

New year and new promotions comes from the board side. Our minion Altale has evolved into Altale . He will serve us as Super Moderator from now on.

Thank you for your work and we wish you the best on your new duties!

Elsword players!

Our minion Mime has grown up! From now on, he will serve us as full moderator!

Please, congratulate him on his new position!

Heroes of Elios,

Next Wednesday 11th of August at 08:00 am (German Time) we will be carrying out our scheduled payment maintenance. The expected downtime is 30 minutes.

For the duration of the maintenance, payment related services might be not available.

Regards,

Your Elsword Team.