Reduced support during the Christmas holidays

Attention! We are receiving reports about SCAM attempts, which promise you to get Elcoin for free after submitting your account data on some pages.
We advise you DO NOT TO CLICK on such suspicious links and do not share your account login/password with ANYONE.
Please report any kind of such activity directly to our Support. Thank you!

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    Dear Elsword community! :xmasberries:


    On these special dates, we would like to express our best wishes to you for a Merry Christmas filled with joy, peace, and unforgettable moments. May the Christmas holiday light up your homes and hearts. <3


    Let the New Year 2025 be the start of new adventures, achievements, and challenges in Elsword. Let your battles be epic and your victories be even more rewarding. May you always have luck in your favor!


    To wrap it up, we want to let you know that our volunteers will be taking a well-earned break during the holidays. This may cause tickets to be answered in the support system to take a little longer than usual. Specifically, between December 23, 2024 and January 4, 2025.


    We thank you for your understanding and patience. Despite our brief break, we will continue to work on making the experience better for all players and resolving any issues as soon as possible.


    Thank you for being part of this amazing community. Looking forward to seeing you in the battlefields!


    Sending you warm wishes for a prosperous New Year and Merry Christmas! :xmastreepet:

    With love,

    Your Elsword Team

    :hmerryxmas:

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    Board Admin - Elsword United Kingdom

    Dear community! :parchm:


    We’re excited to let you know that as of today, our support system is back in full swing! :kittenkawaii:

    This means we’re here, fully operational, and ready to assist you with anything you might need. Whether you’ve got questions, need help troubleshooting, or just want to chat about your experience, we’re on it.


    :orangearrow: From now on, you can expect responses to new requests within 48 hours at most, though we’ll always aim to get back to you sooner. Your time matters to us, and we’re committed to making your experience as smooth and efficient as possible.


    As we step into this brand new year, we want to wish you all the success, happiness, and growth in 2025. Thank you for being a part of our journey; we truly appreciate your trust and support. We’re eager to meet (and hopefully exceed!) your expectations this year.:lovepotion:


    Here’s to a fantastic 2025 for all of us. Let’s make it great together!

    Your Elsword Team

    :kissed:

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    Board Admin - Elsword United Kingdom