How to add an e-mail address to your support account?

Guide by Ryoko.

How to add an e-mail address to your support account?

It is necessary for all of you to contact us using the e-mail address linked with the account you contact us about and not an other e-mail address.

Why?

We need to make sure that you are the real owner of the account, and contacting us with the right e-mail address also proves us that you are the owner of the e-mail account. If the information do not match, we won't be able to proceed with your request, as we won't be able to share the confidential information you might need.

Do not worry, if you have several accounts or already made one with a different e-mail address, we will see how to add an e-mail address. Please make sure to add all the e-mail addresses you use for elsword (board and game).

Table of content:

• How to register
• How to login
• How to add
• How to use

Reminder:

The ticket system, which is the support for both the board and the game, can be found at the following address: Elsword Support

How to register




You can see directly the login and the button to register a new account.



Once you clicked on register, you have the possibility to create a board and game support account or to login.

Please click on Register.




It appears a new field where you can enter your data. Choose your nickname, enter your e-mail address and repeat it. The same with the password. Once you click on the register button, your support account will be created. You now receive an e-mail with the link to confirm that you are the owner of this board and game support account. Once you've done this, you will be redirected to the homepage of the support.

How to login




After you have successfully activated your account, you can login now with your e-mail adress and your password.

How to add




Click on Manage email address to remove/change and in our case, add an e-mail address.



On the right you see the current confirmed e-mail addresses linked with your support account. On the left of it there's a - button, this is how you can delete it.

On the right on the page, you see add email address. You need to click on it.



You will be redirected to this page. Here you need to enter the wanted e-mail address. You then have to click on submit to confirm your entry and you will get the following confirmation and instruction message.



Once again, you will get an e-mail with a link to confirm this new address.

After this, you have a confirmation message. You are now able to use the right e-mail address when contacting us and it appears in the confirmed e-mail addresses list.

How to use




Click on contact support to create a new ticket for our board or game support. You can see an historic of all your submitted tickets by clicking on ticket history.

Select board or game to get the next part of the menu.



They will ask you for the nickname and then to pick one of the confirmed e-mail address. Select the right one (the one linked to your account).